COVID-19 Information

ServiceWA App

The WA Government has also launched the ServiceWA app – a free, convenient and secure mobile application that will help Western Australians with WA’s Safe Transition, including proof of vaccination requirements.

The ServiceWA app is a mobile application provided by the WA Government to help connect with WA State Government services. Initially the ServiceWA app aims to assist the community during the COVID-19 transition, and aims to expand to include other services into the future. It is designed for Australian residents or citizens who live in WA or are regularly visiting WA.

The ServiceWA app allows you to activate and access the following WA Government services in one place:

• SafeWA –for individuals checking in at WA businesses, venues and events.
• Import COVID-19 digital certificate – for secure presentation of your proof of vaccination or exemption on demand.
• G2G Pass – to access your travel passes when you travel into WA.

Privacy and security are our priority. The ServiceWA app uses Digital Identity for an individual’s verification, meaning only you can access the app and its services. You will need to set up your Digital Identity before you can use the ServiceWA app.

The ServiceWA app is available to download on the Apple App Store and Google Play.

You must be at least 16 years old to use the ServiceWA app.

SafeWA App

SafeWA includes key features such as unique QR codes for venues which can be scanned by patrons, staff, etc. to register their attendance. Businesses must also provide a manual contact register (either paper based or electronic) for people who do not have a smart phone or the SafeWA App downloaded on their phone. A template has been developed by the State Government and can be found here. Manual registers must be kept for 28 days and not used for any other purpose other than for contact tracing.

To assist you with the contact register process, please refer to the WA Government's COVID-19 coronavirus: Contact registers webpage here for key information and resources. It is strongly recommended that business owners/managers review the information provided for businesses and venues, in particular the contact registers FAQs.

If COVID-19 is detected in the WA community, contact registers help to protect us all by enabling the WA Health Contact Team to quickly identify and assist anyone that may have been exposed to COVID-19.

To help, the WA Government has developed a free app, SafeWA, which will provide businesses with a digital contact register system.

SafeWA is an efficient and safe way to record patron and visitor contact details where they can check-in, using the app.

Download the SafeWA app from the Apple App Store or the Google Play Store now.